Quick Response 

• We know the issues affecting your network, and can respond before they become critical. 
• Intuitive comprehensive “central dashboard” keeps us informed on the health of your network. Its color-coded for fast problem determination (red, yellow, green). 
• Automatic alert dispatch to us for guaranteed quick response to problems at your site. 

Security Monitoring 

• Flags unauthorized access attempts. 
• Allows you to control the software content at your site. 
• Ensures that your business resources are used appropriately – not for high-bandwidth interactive games or illegal peer-to-peer sharing. 
• Flags account lockouts. 
• Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities. 
  

Detailed Site Level Inventory 

• Automatically collected, ensuring accuracy. 
• Up-to-date hardware, software and patch information.
• Reports for planning and problem diagnostics.
  

Graphical Performance Reporting 

• Graphical view with service level threshold lines for easy-to-read performance reports. 
• Provides you with a basis for capacity management and upgrade planning.
• Automatically generated, ensuring accuracy.
  

Integrated Trouble Ticket System 

• Trouble ticket system for problem logging, tech dispatch and resolution information.
• Provides you with a tracking system for work done by us.
  

Remote Management and Communication 

• We can remotely resolve issues (using a secure VPN system). 
• Very low bandwidth requirements – does not slow down your network response time.