Micro-World

At Micro-World we pride ourselves in providing timely quality support to our cleints. Micro World Enterprise Solutions can help you locate and evaluate third-party specialists to provide level 1, level 2 and even level 3 support for your coworkers. This will free your in-house IT staff to concentrate on system planning, operations, and other responsibilities which are more suited to their level of professional expertise.

Desktop Maintenance Contract

This is a contractually scheduled preventive maintenance. The minimun period of service is three consecutive months with minimum 2 hrs per week or more of scheduled services.
All work must be performed between the hours of 8:00 am and 5:00 pm, Monday through Friday, excluding holidays requiring a minimum of one hour for on-site visit. Work is performed at the primary business location the client has specified in its contract. No travel time is charged

Level I Support

This is an emergency telephone or on-site desktop support that requires a same day or next day response. All work must be performed between the hours of 8:00 am and 5:00 pm, Monday through Friday, excluding holidays requiring a minimum of one hour for on-site visit.
Also includes all work performed during normal hours at location other than the primary business location, including home-based offices. Travel time is charged for an on-site visit.

Level II Support

Level III Support

This is a telephone or on-site desktop and network support after business hours. Work is performed on weekdays after 5:00pm, on weekends or on official company holidays.
All work requiring an onsite visit will be charged a minimum of two hours and one-half hour for phone support. Also includes all work performed after hours at a location other than the primary business location, including home-based offices. Travel time is charged for an on-site visit.